Technology Support Center

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TechGenie (AI Assistant)

What it is:
An AI chatbot that instantly helps you solve common Chromebook and login issues. No waiting, no ticket needed!

Examples of Use:

  • Wi-Fi will not connect

  • Cannot access Google Classroom or IXL

  • Chromebook will not turn on

  • Camera or microphone is not working

A robot with a white body and black joints, waving with one arm, has a screen face displaying two blue eyes and a blue smile.
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Tech Support Form

What it is:
A simple form that families fill out to request help. Submissions automatically go to our tech team.

Examples of Use:

  • Charger or device swap needed

  • Internet hotspot not working

  • TechGenie did not solve the issue

  • Student cannot get online at all

Tech Form

On Demand Zoom Call

What it is:
A live Zoom room opens twice a day where families can drop in and talk to a support staff member face to face.

Zoom Hours:

  • Morning Session: 8:30 to 9:00 AM

  • Afternoon Session: 3:45 to 4:15 PM

Examples of Use:

  • Issue is complicated or hard to describe

  • Device needs to be tested live (for example, audio or camera)

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